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Understanding Academic Programs. Prerequisite: Valid Driver's License. Register early to get the classes you want! Register Online Now! Emergency Medical Services Emergency Medical Responder EMR This program provides training in emergency medical care designed for initial responders to an accident or medical emergency prior to ambulance arrival. Emergency Vehicle Operations Learn about the physical, psychological and legal issues involved when driving an emergency vehicle. The study uncovered that human resource department should ascribe value to CPD which is active in refining employee performance and by so doing, it triggers higher organisational performance.
Hence, there is need for organisations to implement CPD programs to bridge the performance gap thereby aligning the attitudes and skills of employees to organisational requirements.
Moreover, Taylor highlight that employees are kept abreast to business dynamics in their various fields of speciality through CPD programs. Emergency Care providers ECPs are responsible and accountable for their actions, as they are free to make decisions. ECPs are expected to exhibit proficiency in patient management under complex situations that call for rational decisions for effective problem solving College of Paramedics, CPD participation by ECPs is therefore essential to uphold competence, demonstrate accountability and enhance performance Wenghofer et al.
Several workplace factors impact on employee performance. The variables can positively or negatively influence performance. These variables include leadership, organisational culture, the working environment and level of motivation Akmal, Moreover, training have implications on employee performance Muda et al. Nisha opines that performance is centered on the effectiveness and efficiency in executing tasks. The aforementioned emphasise that performance depends on the nature of the organisation and the task.
For instance, the service sector usually views serving many customers within allocated time to be exceptional performance. This corroborates the view of Mpofu who underscore that employee performance within the service sector cannot be possessed physically.
Tshikovhi argue that for service sectors, high performance is seen in the light of quality service that depends on expertise. The tangible evidence of such quality service is the satisfaction of clients. According to McDonnell and Zutshi , CPD is a continuous and planned development or learning processes that fosters workers to expand and accomplish their potential thereby contributing to personal development and work-based competences that influence organisational performance.
Wanigasingha et al. It is the responsibility of leaders to ensure that effective CPD programs are implemented and employees have own development plans Kin and Mathuvay, Activities under learning include formal programs, on-the-job development and informal qualification opportunities and experience-based learning Muda et al.
Emergency care professionals undergo CPD that contribute directly to quality service improvement that is rendered to patients, that is, patient management improvement McDonnell and Zutshi, , p. CPD programs assist employees to acquire technical know-how, new skills and capabilities for problem-solving which ultimately result in improved employee performance Akmal, Further, continuous training is aimed to up existing employee level of knowledge and to amend skills so that employees are better fitted to execute present and higher tasks requiring higher competencies Ali, CPD programs ensure that employees derive satisfaction from their jobs Aguinis, Wenghofer et al.
Effective CPD is instrumental for enhanced competence and patient care. According to Gibbs , there are risks in not addressing the CPD needs of employees such as lack of healthcare competitiveness; suboptimal patient care; low morale; staff retention and recruitment problems. On the contrary, conversely, effective CPD results in workforce flexibility allowing cost effective use of staff; improved patient care; improved individual morale; superior career development; and value-added employee strategic planning Gibbs, Exploratory research design was used in the study.
The rationale behind the selection of this design was that an exploratory research design outlines the topic and or the subject that had not been elaborated and researched in-depth and more detailed, and where contending explanations had never been essentially investigated Lapan et al. The underlying philosophy for this study was anti-foundationalist ontology and a phenomenological epistemology, with the assumption that meaning was socially constructed, and derived from the context within which it occurred Saunders, Lewis and Thornhill, The principal aim was not to measure, but rather to understand, at a deeper level, meaning from the perspective of the researched.
The researcher chose the qualitative research method with a phenomenological strategy for the study. The rationale behind the chosen method was that qualitative research does not measure, but rather attempts to understand, at a deeper level, meaning from the perspective of the research as allowed by the phenomenological approach Saunders et al.
Interviews were an appropriate data collection tool for this study. The rationale behind this chosen data collection instrument was based on the research design. The researcher scheduled face to face, semi-structured interviews, questions were answered in relation to participants views, experience and well as individual perceptions.
Verbatim quotes capture the language and meaning expressed by participants. Data was obtained immediately; interviewees could be probed further; non-verbal responses were also observed.
The target population for this study were Emergency Care Providers working at Company A, specifically under the Northern region of KwaZulu Natal - Empangeni Base, which comprised of 23 registered paramedics.
In this case, paramedics constituted the target population, as it was not possible to include all staff. This research employed non-probability purposive sampling. The sample was drawn from all the Emergency Care Providers working at Company A; a sample of 10 participants paramedics. Thematic data analysis reduces voluminous data to uncover patterns that address the research question Meyers, , p.
In this research, the thematic analysis was employed to analyse the data. The inductive approach was used through initially collecting data pertinent to the topic of interest, followed by analysis to produce a more refined appreciation of findings Taylor-Powell and Renner, The primary research findings were broken down to themes and then categorised before being coded.
In the view of Larry , categories are important and can be derived from the theoretical orientation before the research in line with questions being addressed by the study. Sinkovics et al. The first question posed to participants sought to understand how CPD influence performance. The analysis of the findings revealed three main codes which were to enhance competencies, revive existing knowledge and keeping employees up to date.
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