Sign in. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June and you will need to update it in order to access virginmedia. Skip to main content. Activating your Phone You should have had a card through the letterbox confirming your new Virgin Phone is live and telling you your new number. Not found the right help?
Search again Search Other ways to get help. If not they would put the cables to wherever you want them. JonB , 2 Jan I'd make sure you put the cables in conduit inside the wall if I were you I had a virgin cable install done not so long ago and they just use a passive splitter to split between the cable modem and the cable TV box.
I can't imagine they will have any problems connecting to your existing cable but if they do you can always just get them to install the cable box where the cable comes into the house and then connect your cable up after they are gone.
Thanks for the replies. Useful info about the use of the passive splitters and cable forum I'm not subscribed to Virgin yet, but I'm not living in the house while we do it up, which is why I'm wanting to install my own cables as we may not be moving in for another 2 or 3 months. There's a white ntl 'box' upstairs on the outside wall where their service enters the house, but nothing else. So the previous owners must have had ntl at some point.
I was just going to run a pair of cables from there to a standard MK faceplate where the cable tv box and cable modem are going to go.
I have had my signal turned up and it has not gone wrong much after the first couple of months. It does go wrong from time to time, phoning Virgin does no good and they charge you per minute to wait for their Indians to answer the phone and fail to help.
However if you write a complaint their complaints department will credit the call charges made for for ringing their no Help Desk. BTW if you get a new cable laid, dig your own trench as their fitters are inclined to leave it on top of the garden, or bury it an inch, or glue it to the wall, so it is liable to damage. JohnD , 3 Jan I suspect the isolation things serve two purposes 1: to preserve the equipotential zone without needing a main bond. Afaict it shouldn't be a problem to extend after thier box though.
I recently had virgin installed. I just had internet and TV, no phone line They came, drilled a hole in the wall behind the telly, ran the cable outside to that point and in, they then put an ugly splitter on the wall, and two white fairly large surface mounted boxes which he called filters, one cable came out of each of those, one went to the digi box and one went to the modem.
All the crap they put in does look bad, I waited a couple of months then moved the telly and tidied it all up so it can't be seen. The modem would be in a daft place next to the digi box for most people but for me it plugs straight into the wireless router, and cables run up the old disused chimney to upstairs for the wired network.
The service from Virgin has been great - can't fault it, but the installation is messy. The cable that enters your property from the duct in the street is called 'siamese' cable because it is two seperate cables stuck together. Once you activate your equipment Modem and Wireless Router follow these steps. When you opt for an Optimum connection, you can choose between buying or renting the devices and equipment. If you have another existing modem, it may or may not be compatible with Optimum.
You are using an unsupported browser. Thankfully, all you need is the Optimum self-installation kit. With this kit and easy-to-follow guide, you'll be able to quickly set up your equipment and connect all of your wireless devices. Installing Optimum is incredibly easy, and it involves connecting a few components and logging in to enjoy fast Internet and superior download speeds. You can make use of our Optimum self-installation guide to set up your cable TV and an Internet connection, and you will have blazing fast Internet speed and the chance to watch your favorite channels in no time at all.
This guide includes information about using the self-installation kit, setting up cable TV and Internet, and also tips to help you decide between buying and renting the equipment. Follow these steps, and you'll complete the activation process before you know it - without the hassle of someone coming into your home for professional installation.
There are two ways you can go about installing your cable TV and Internet connection from Optimum: Calling an Optimum technician to install the connection Using the self-installation guide to install the connection on your own If you select the first option, a technician would make a home visit and complete the installation process.
Pros and Cons of Self-Install for Optimum You might be intimidated by the idea of self-installation, especially if you have zero experience with cable TV connections, Internet, modems, and routers. Pros of self-installation: The equipment is delivered to your home No clearing up your schedule for the technician No installation charges No need to let anyone enter your home Cons of self-installation: You may require more assistance than expected It may take more time for some people Assistance is only limited to phone or chat Your home may not be eligible.
How to Use Optimum Self-install Kit For the self-installation process, you only need some introductory technical knowledge. The self-installation kit consists of the following components: Instruction manual Cable Modem Power cord Coaxial cable Ethernet cable Coaxial cable splitter. Connect the open end of your coaxial cable to the back of your new modem.
This may take up to 10 minutes. This may take a few minutes.
0コメント