What would be the next step in the troubleshooting process for the technician? The technician is using the Repair XP option and has rebooted the computer. What could be done to improve performance? What type of device is highlighted in white? You are on page 1of 10 Search inside document 1 Refer to the exhibit.
Which two port types are shown in the graphic? Discharge all power that remains in the battery. Place the laptop in hibernate mode. Unplug the laptop and remove the battery. Remove all PC cards and expansion cards. Many hosts participate in a coordinated attack. Infected computers are called Daemons. It is easy to identify the source of the attack. All hosts must be in the same geographic area.
Which type of removable media is depicted? Use better quality media. Add memory to the printer. Run regular self-tests and test pages. Change the printer cabling from parallel to serial. What is the probable cause of this problem?
The cable is not connected properly to the NIC. The computer has an invalid IP address. The computer has an incorrect subnet mask. The computer has an invalid default gateway address. What is one way this failure is indicated? The computer automatically boots into Safe Mode and displays a warning on the screen. The screen flashes with a red background and displays a warning message. The computer emits a pattern of beeps indicating the failing device. Where would the technician set the boot order for the PC?
While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem? The new floppy drive is faulty. The ribbon cable is installed incorrectly. The jumper settings are set incorrectly for the floppy drive. The floppy drive has been disabled in the BIOS. The requested technician is away from the office for the next hour. What is the best way to handle this call?
Refer the angry customer to a supervisor. Advise the customer that the requested technician is out of the office and insist on trying to resolve the problem. Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.
Ignore the request for the specific technician by walking through a step-by-step process with the customer in an attempt to refocus the customer and solve the problem. Verify that the computer is working properly now.
Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer. Explain that the repair technician sent to perform the repair is inexperienced. Put the customer on hold until a supervisor is available. COM is used to detect any installed hardware. NTDLR reads the registry files. EXE program is started. Where should the technician look to investigate driver problems?
Computer Management Device Manager My Computer System Tools 19 In the event of a catastrophic system or hardware failure, which Windows XP utility provides a framework for saving and recovering the operating system? The technician should press the space bar so that the installation can continue.
The technician should ignore the message and allow XP to repair the operating system without deleting any of the applications. The technician should press the F8 key so that the restore options can be displayed on the screen. The technician should press the windows key so that the operations can continue and the XP CD can be removed.
Interrupt the customer and ask whether the customer would mind going on hold for a few minutes. Tell the customer that the call will be put on hold for a few minutes. Signal to the colleague to wait. Mute the line to the customer while discussing the issue with the colleague. Which strategy should be included in the plan? Avoid performing maintenance operations on plug and play devices that are controlled by the operating system.
Only clean equipment that is requested by the customer. Omit performing maintenance operations on components until the equipment malfunction. Schedule and document routine maintenance tasks. Because of the nature of the business, the area is highly affected by electromagnetic noise.
Which type of network media should be recommended? Create a complete system backup. Backup the registry. Set a System Restore Point. Create an Emergency Repair Disk. What advice should a technician give the customer? The resolution of an inkjet printer is too low for this work. An inkjet printer has limited color capability. Immediately after printing, the ink is wet. An inkjet printer is a high cost option. What CPU speed would be appropriate for game playing? Passwords should be physically stored in a convenient location.
Passwords should contain mainly numbers for better encryption. The system administrator should assign passwords to the users. Lockout policies should be avoided in order to increase user access. An expiration period should be established so that passwords frequently change.
Which utility can provide the best information about the data file? EXE 34 A new application fails to install from a CD known to be virus-free and compatible with the operating system. Use the Last Known Good Configuration. Update the operating system from the Windows Update website.
Run regular self-tests and test pages. Change the printer cabling from parallel to serial. What is the probable cause of this problem? The cable is not connected properly to the NIC. The computer has an invalid IP address. The computer has an incorrect subnet mask. The computer has an invalid default gateway address. What is the best source for a new driver?
What is one way this failure is indicated? The computer automatically boots into Safe Mode and displays a warning on the screen. The screen flashes with a red background and displays a warning message. The computer emits a pattern of beeps indicating the failing device.
Where would the technician set the boot order for the PC? While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem? The new floppy drive is faulty. The ribbon cable is installed incorrectly. The jumper settings are set incorrectly for the floppy drive. The floppy drive has been disabled in the BIOS.
The requested technician is away from the office for the next hour. What is the best way to handle this call? Refer the angry customer to a supervisor. Advise the customer that the requested technician is out of the office and insist on trying to resolve the problem. Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.
Ignore the request for the specific technician by walking through a step-by-step process with the customer in an attempt to refocus the customer and solve the problem. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond? Verify that the computer is working properly now. Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer.
Explain that the repair technician sent to perform the repair is inexperienced. Put the customer on hold until a supervisor is available. COM is used to detect any installed hardware.
NTDLR reads the registry files. EXE program is started. Where should the technician look to investigate driver problems? Computer Management Device Manager My Computer System Tools 19 In the event of a catastrophic system or hardware failure, which Windows XP utility provides a framework for saving and recovering the operating system? The technician is using the Repair XP option and has rebooted the computer. The technician should press the space bar so that the installation can continue.
The technician should ignore the message and allow XP to repair the operating system without deleting any of the applications. The technician should press the F8 key so that the restore options can be displayed on the screen. The technician should press the windows key so that the operations can continue and the XP CD can be removed.
What should the technician do? Interrupt the customer and ask whether the customer would mind going on hold for a few minutes. Tell the customer that the call will be put on hold for a few minutes. Signal to the colleague to wait. Mute the line to the customer while discussing the issue with the colleague.
Which strategy should be included in the plan? Avoid performing maintenance operations on plug and play devices that are controlled by the operating system. Only clean equipment that is requested by the customer. Omit performing maintenance operations on components until the equipment malfunction. Schedule and document routine maintenance tasks. Because of the nature of the business, the area is highly affected by electromagnetic noise.
Which type of network media should be recommended? What step should be taken before doing the conversion? Create a complete system backup. Backup the registry. Set a System Restore Point. Create an Emergency Repair Disk. What advice should a technician give the customer? The resolution of an inkjet printer is too low for this work. An inkjet printer has limited color capability. Immediately after printing, the ink is wet. An inkjet printer is a high cost option. What type of device is highlighted in white?
What CPU speed would be appropriate for game playing? Passwords should be physically stored in a convenient location. Passwords should contain mainly numbers for better encryption. The system administrator should assign passwords to the users.
Lockout policies should be avoided in order to increase user access. An expiration period should be established so that passwords frequently change.
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